Support

Capita stands out from the crowd for many reasons. One of these is the quality of the on-going support we give our customers.

Super slick print technology is no use to anyone if it isn’t working to its full capacity. With us taking care of every aspect of your document technology support, you can get on with enjoying all the benefits which our new solution brings.

Reduced downtime

Our manufacturer and cross-platform trained engineers and IT experts will;
•    fix any problems as they arise
•    schedule and undertake regular preventative maintenance
•    track servicing requirements via a real-time service management system
•    provide management reporting with fleet performance analysis
•    provide on-site user, key operator and IT training
•    deliver telephone, online and on-site support

Nationwide support delivered to an agreed SLA

We will design a bespoke support service to meet your needs – from working hours on-site support, to 24/7 cover 365 days a year.

  • Our SLAs guarantee factors such as on-site response times and the amount of time you can expect your hardware and software to be fully operational
  • Typical on-site response times of 2 hours 

 

Our approach

Our staff act as an extension of your own office. We build long-lasting partnerships with our clients, and this brings many benefits, including:

  • Scalability and flexibility
  • In-depth knowledge and expertise
  • The ability to manage the peaks and troughs of the underwriting cycle

Connecting with you

Get in touch if you have a question or would like to explore how our solutions could help your organisation.

Get in touch