How we assess your workplace technology

03 April 2019

At Capita, we believe in helping you optimise your working environment by creating modern, intelligent and human-centric workplaces. To do that, we must first understand both your workforce and your workplace needs today and into the future.

Our comprehensive workplace assessment will review your current working environment, team structures, workflows and working practices as well as the supporting infrastructure to uncover which elements have the biggest impact on productivity, service delivery and employee satisfaction. The assessment also includes an analysis of your physical office spaces including design, heating, lighting, co2 levels and utilisation.

Your people, time and facilities are your most expensive resource so making them work better for you is our priority.

 

Our Digital Transformation Process

Step 1. Assessment

Through our total workplace audit we assess your workforce, workplace, workstyle and workflow and how these 4W’s interact with one another within your organisation. Our consultants will look at your policies, team structures, approach to agile working, how teams/individuals collaborate internally and externally and the solutions you currently use for paper-based processes. These will be assessed with a view to finding digital alternatives. Finally, we will look at both your technical and physical infrastructure and assess how these will support both current and future needs.

Step 2. Design

Our assessment will enable us to work collaboratively with you to design a tailored, best-of-breed solution for your organisation. Any recommendation would focus on improving the use and flow of information through your organisation. Typically, this is done by a combination of:

  • Streamlining your business processes and workflows
  • Redesigning workspaces and floor layouts
  • Overhauling your paper-to digital systems whilst enhancing any remaining paper-based processes
  • Introducing technology to allow better workflow, improve automation and increase collaboration
  • Implementing solutions and systems that enable agile working.

Step 3. Transition

Our change management team will work with you to create a bespoke implementation plan that matches your working style, team structures and infrastructure, ensuring minimal disruption throughout the transformation program. Our rollout does not end with just the technology implementation, we continue to support you through a series of initiatives including, onsite training, marketing and communication activities, whilst our analytics and gamification tools will help you maximise benefits from your workplace technology.

Step 4. Management

Following implementation, management of the Workplace Technology Solution is key. We provide a highly proactive, fully managed service and work with you to achieve high levels of customer satisfaction and drive continuous improvement. We run quarterly meetings to review performance of the solution and discuss areas where we believe we can add further value. This may be by identifying innovation opportunities; introducing new processes or optimising technology to help drive business change as part of an ongoing partnership approach. We are here

 

We were able to automate our accounts payable process, to automatically match thousands of invoices. This meant halving the purchase ledger team inside six months and delivering significant savings.

Finance Director, Retail Client

 

Capita Workplace Technology is a leading provider of fully managed workplace solutions to the UK public and private sector, specialising in managed print, collaboration and workflow technologies. Our focus is on enhancing and improving information management, and in line with our core business values, we strive to deliver solutions that are open, ingenious, collaborative and effective.

Contact us today to see if we can help you create better outcomes.

 

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